Return, Refund & Exchange Policy

Last Updated: 11 October 2026

At R.K.Distributors, we are committed to providing quality electronic products and a reliable shopping experience. Please read our Return, Refund & Exchange Policy carefully before placing an order.

1. Summary

• You may report a damaged, defective, or incorrectly supplied item within 7 days of delivery.
• Approved claims are fulfilled by replacement only. We do not offer cash refunds.
• We do not accept returns or exchanges for change of mind.
• Warranty applies only to products with a warranty period stated on the listing or invoice.

2. Return Policy

Please inspect your order upon delivery. Returns are accepted only where the product arrives damaged in transit, is defective/non-functional, or is incorrectly supplied, and the issue is reported within 7 days of the delivery date.

To be eligible for a return:

• The issue must be reported to us within 7 days of delivery.
• The original packaging, accessories, manuals, and other supplied items must be included.
• The original invoice or proof of purchase must be provided.
• Any warranty seal/sticker applied by us must be intact.
• The product must not have damage caused by the customer.

Products that do not meet these conditions may not be accepted for return.

3. Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery and provide your order number, a description of the issue, and clear photographs or videos.

After inspecting and verifying the issue, we will provide a replacement unit. If an identical unit is not available, we will offer an equivalent replacement as agreed with you.

Please retain the original packaging and all accessories until the issue has been resolved.

4. No Cash Refunds

We do not provide cash refunds for returned products. All approved return claims are resolved by replacement.

The only exception is where we are unable to fulfil an order (for example, an out-of-stock item) or an order is cancelled before dispatch; in those cases any amount you have already paid for that order will be returned through the original payment method.

5. Exchange Policy

We do not accept exchanges or returns for change of mind, including a different colour, model, or preference after purchase. Replacements are provided only for items covered in Sections 2 and 3.

6. Order Cancellation

You may request order cancellation before the order is dispatched. Once an order has been dispatched, cancellation is not possible. Please contact us as soon as possible if you wish to cancel.

7. Warranty Policy

• A product carries a warranty only if a warranty period is stated in its title, listing, or invoice, using the codes Y (years) and M (months), for example 1Y = 1 Year, 6M = 6 Months.
• Products without an explicit warranty designation carry no warranty.
• Valid warranty claims are fulfilled by repair or replacement, at our discretion, after inspection.

Warranty does not cover:

• Physical damage caused by misuse, accidents, or improper handling.
• Liquid damage, burn marks, or damage caused by power surges.
• Damage caused by unauthorized repairs or modifications.
• Items whose warranty seal/sticker is damaged, removed, or tampered with.
• Normal wear and tear or consumable parts.

8. Non-Returnable Items

The following are not eligible for return:

• Products purchased and later no longer wanted (change of mind).
• Products clearly marked as non-returnable or final sale.
• Products damaged after delivery due to customer misuse or negligence.
• Products with missing accessories, manuals, packaging, or other supplied components.
• Products that have been used, installed, or modified in a way that makes them ineligible.

9. Return Shipping Charges

For approved claims (damaged, defective, or incorrectly supplied items), we will advise you on the return and replacement shipping arrangement. Original delivery and handling charges are non-refundable.

Please do not send products back without contacting us first and receiving return instructions.

10. How to Request a Return or Replacement

Please contact our customer service team within 7 days of delivery with the following information:

• Order number or invoice number.
• Product name and quantity.
• Description of the issue.
• Photographs or videos of the damage or defect.

Our team will review your request and provide the next steps. Nothing in this policy limits any consumer right that cannot be excluded under Sri Lankan law.

11. Policy Updates

We reserve the right to update this policy from time to time. Any updated policy will be published on our website with the revised date.

12. Contact Us

Store Name: R.K.Distributors

Hotline: +94 78 939 5188

Email: info.rkdistributors@gmail.com

Website: https://rkdistributors.netlify.app

Thank you for shopping with us!