Privacy Policy

Effective Date: 11 October 2026

At R.K.Distributors, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit our website (https://rkdistributors.netlify.app) or purchase our products.

1. Personal Information We Collect

When you interact with our website, place an order, or create an account, we collect personal information, including but not limited to:

• Identity & Contact Data: Your full name, delivery/shipping address, billing address, email address, and phone number.
• Transaction & Payment Data: Payment status, order history, and payment details (credit/debit card information is processed through secure third-party gateways and is never stored on our servers).
• Technical & Usage Data: Your IP address, browser type, device details, time zone settings, and browsing behavior on our website.

2. How We Use Your Personal Information

We use your personal data to:

• Process, fulfill, and deliver your orders.
• Communicate with you regarding order statuses, delivery updates, warranty claims, or customer service requests.
• Send invoices, payment receipts, and order confirmation messages.
• Improve our website layout, product offerings, and user experience.
• Prevent fraudulent transactions and ensure system security.

3. Sharing Information with Third Parties

We do not sell, trade, or rent your personal information to third parties. We only share necessary personal data with trusted partners to perform essential business operations:

• Courier & Delivery Partners: We share your name, address, and phone number with our courier providers solely for the purpose of order delivery.
• Payment Gateways: Online payments are processed through secure payment gateway partners.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental regulations.

4. Data Security & Encryption

• SSL Encryption: Our website uses Secure Sockets Layer (SSL) encryption to protect sensitive data transmitted online.
• Secure Storage: All personal data collected is stored on secure, access-controlled servers protected by standard cyber-security measures.

5. Data Retention

We keep your personal data only for as long as necessary to fulfil your orders, handle warranty and replacement claims, and meet our legal, tax, and accounting obligations. When data is no longer required, it is deleted or anonymized.

6. Cookie Policy

We use cookies and similar technologies to enhance your browsing experience, keep items in your shopping cart, analyze site traffic, and personalize content.

• You can disable cookies in your web browser settings; however, doing so may impact certain functionalities of our website (such as maintaining items in your shopping cart).

7. Your Data Rights

Subject to applicable law, including Sri Lanka’s Personal Data Protection Act, you have the following rights regarding your personal information:

• The right to request access to the personal data we hold about you.
• The right to request correction or updating of inaccurate data.
• The right to request deletion of your account and personal data from our records (subject to legal retention obligations).

To exercise any of these rights, or to raise a privacy complaint, please contact us at info.rkdistributors@gmail.com. We will respond within a reasonable time.

8. Third-Party Links

Our website may contain links to external third-party websites. We are not responsible for the privacy practices, content, or security of those external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from minors.

10. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our website after any modifications constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your data privacy, please contact us at:

Store Name: R.K.Distributors

Hotline: +94 78 939 5188

Email: info.rkdistributors@gmail.com

Website: https://rkdistributors.netlify.app